Pricing and Payment Method

All prices are in Australian dollars (AUD) and include GST. We take great care to try and avoid errors in pricing and product information. If mistakes occur we reserve the right to correct them online and in-store.

We accept the following methods of payment: credit card (Visa, Mastercard and Amex only), Paypal (online only), Zippay and direct deposit into our bank account or cash.

Shipping and Deliveries

We deliver to most areas within Australia, but pricing will differ between different regions. Our online checkout will calculate the shipping price based on the size of your order and its delivery destination. Our goods are dispatched from our warehouse in Brisbane, and freight charges are calculated from this dispatch point.

In some instances, it will not be able to calculate a delivery fee to your region and you will be directed to contact your closest showroom to obtain a delivery quote.

Please visit our Shipping page for more information.

 

Packaging for online sales

Please note: we will do our best to re-use packaging wherever possible.  
If your item is a gift and you want an unmarked box please indicate this when you make your online purchase.

 

Returns and Exchanges

Furniture

All our furniture comes with a 2-year structural warranty, with some exclusions. We do offer returns and exchanges for selected reasons on furniture items. For a full break down of all our warranty and refund policies, please visit our Returns & Exchanges page.

 

Lay-by

Lay-bys require a deposit of 35% of the total amount. Full payment is required within 3 months of paying the deposit. We will be in regular communication regarding payment. We will hold your furniture for you free of charge for 3 months. After 3 months a weekly storage fee of $50 applies.

At our discretion, if you wish to cancel your lay-by we will either offer you a credit note for the full amount of your deposit to be used within 12 months or we will refund the deposit less a cancellation fee of 20% of the purchase price.  

 

PRE-ORDERS & CUSTOM ORDERS

Pre-orders require a deposit of 35% of the total amount. Full payment is required prior to dispatch of your goods - we will contact you near your expected date of dispatch to finalise your order.

Special orders and rug orders require a deposit of 50% of the total amount. The lead time for customers is between 16-20 weeks dependant on the item, which the showroom can confirm upon taking your order. The Modern is not responsible for any disruptions of delays in delivery incurred outside of our control.

 

Our Furniture Guarantee

We provide a two-year warranty on all furniture products which can be shown to be materially defective. The Guarantee is a structural warranty and does not extend to upholstery or foam or for normal wear and tear.

Warranty exclusions:

• Upholstery fabric or leather coverings that are marked due to external applications of liquid or transference of body oils, perspiration or the ingredients contained in personal care products.
• Faded upholstery fabric, leather or timber.
• Normal and expected settling and softening of foams and filling, such as polyester fibre and feathers.
• Leather and timber grain variations, colour variation, wrinkling, creasing, marking and scars resulting from the natural features of the product.
• Slight variations in the colour and finish of leather products as this may differ from batch to batch.
• Surface scratches, dents, chips, marks or damage resulting from misuse.
• Damage resulting from dye transference from rugs, cushions, jeans and other clothing.
• Exposure to changes in temperature and humidity which can cause both wood and finishing materials to shrink, swell, warp, split and glue seams to fail.

The warranty will only apply to products that have been used in their intended manner and do not show signs of misuse. The warranty only extends to products used for residential applications. 

Colour and grain variation timber leather, marble and fabric

Our furniture is made of natural timbers (mainly solid European Oak, Ash, Birch and Elm) marble, and full grain leather. As with any natural product there may be variations and slight imperfections in grains, vein lines and colours. These characteristics are not considered defects.

There may also be slight colour variations in the fabric swatches and fabrics of our sofas due to variations in dye batches during production.

Furniture will respond to environmental conditions. Please avoid extreme variation in temperature and humidity. Avoid direct UV light, contact with heaters, liquids and sharp objects. Do not drag your furniture across the floor.

For full care instructions please see our care guide page.

Pilling of Fabric

Is your fabric looking a little fuzzy or matted? This is an effect commonly known as ‘pilling’ and might cause concerns that something is wrong with it. Luckily, it’s completely normal and easily fixed – let’s learn more about it and how to keep your fabrics looking great! 

Pilling is considered normal in fabric – it’s not a fault or a sign of an inferior product. It often occurs during the settling stages of a new item (3 to 4 months) and is the process of a new fabric ‘shedding’ fibres. Fibres also transfer between different fabrics (such as throws, pillows or even clothing) which means that pilling may present itself later in the life of your furniture too.

The good news is that pilling can be successfully and easily removed using a battery-operated de-pilling device. De-pilling only removes the surface fibres causing the fuzz and does not affect fabric performance. Add de-pilling to your regular maintenance of spot cleaning, vacuuming and then a light run of the de-pilling device. 

If you are concerned about pilling or any maintenance of your fabric, the best thing to do is to contact your nearest showroom to have a chat with our friendly showroom staff. They are also able to give you the best advice about fabric options in our range that will best suit your home and your needs before you buy.

Floor stock

Please be aware that if an item is sold off the shop floor or is discounted more than 15% it is sold ‘as is’. Please check all goods carefully to ensure you are happy with the condition of the item at the time of purchase as there are no refunds for change of mind on items bought off the shop floor.

Gift vouchers

Gift vouchers for The Modern can be purchased either in store or over the phone. All gift vouchers can be mailed free of charge and used on multiple purchases in any of our stores.

Gift vouchers are valid for 3 years from the date of purchase.  It is the responsibility of the voucher holder to use the full value within the validity period as there can be no extensions given after the expiry date.

No change can be given on a voucher. Any remaining balance will be applied as a store credit.

Credit Notes

Credit notes are valid for 1 years from the date of purchase.  It is the responsibility of the credit note holder to use the full value within the validity period as there can be no extensions given after the expiry date.

No change can be given on a voucher. Any remaining balance will be applied as a store credit.
 

Privacy Policy

We are committed to protecting your privacy and we will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service. We will not pass your information onto a second party and we will give you the chance to unsubscribe from any marketing emails from us.

The type of information we will collect about you includes your name, address, phone number, email address and/or credit/debit card details. We will never collect sensitive information about you without your explicit consent and we always dispose of credit card details after your transaction has been made. The information we hold will be accurate and up to date. You can check this information by emailing us. If you find any inaccuracies with the information we hold we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using a ‘cookie’ which will be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about privacy, please contact us.