ORDERS
By placing an order and paying either a deposit or in full, you the customer acknowledge that you have agreed to our Terms and Conditions.
PRICING & PAYMENT METHOD
All prices are in Australian dollars (AUD) and include GST. We take great care to try and avoid errors in pricing and product information. If mistakes occur, we reserve the right to correct them online and in-store.
We accept the following methods of payment: Credit Card (Visa, Mastercard and Amex only), Direct Deposit, Cash, PayPal (online only), Zip Pay, After Pay.
QUOTES
Quotes are valid for 30 days, except for quotes based on special promotions which are valid for the promotional period only.
DELIVERIES
We deliver to most areas within Australia, but pricing will differ between regions. Our showroom sales teams or our online checkout will calculate the shipping price based on the size of your order and the delivery destination. Our goods are dispatched from our warehouse in Brisbane, and freight charges are calculated from this dispatch point. In some instances, the online calculator will not be able to calculate a delivery fee to your region, and you will be directed to contact your closest showroomto obtain a delivery quote. Please note that at the time of sale, we provide our best estimated delivery timeframe. The actual delivery date is subject to the schedules of our freight carriers which are outside of our control. Rest assured, we will do everything we can to have your order to you as soon as possible.
Please visit our Shipping & Deliverypage for more information.
ASSEMBLY
Most of our furniture is delivered in fully assembled. Other items require minor assembly such as attaching legs. For these items, there is the option of a delivery service that includes assembly by our logistics partners in your home. The Modern is not liable for any damage that occurs as a result of incorrect assembly by customers.
Please visit our Shipping & Delivery page for more information.
FAULTY FURNITURE - FURNITURE GUARANTEE
The Modern provides a 2-year structural warranty, in addition to any rights or remedies you may have under the Australian Consumer Law.
For a full breakdown of our warranty policies, please view our Furniture Guarantee.
CHANGE OF MIND - FURNITURE
Please choose carefully as customers are responsible for making sure furniture will fit through doors, up stairwells and in lifts. Please ensure that the furniture you purchase is suitable for your space. We do not offer refunds for change of mind. Please see our change of mind policies below:
- If goods are returned within 7 days in original saleable condition and in original packaging, we offer a store credit or an exchange
- A store credit is for the item(s) only. Original delivery charges are not included.
- If you choose to exchange your product, the exchange value is for the item(s) only. Original delivery charges are not included. Any difference in price of a new item requires an extra payment (for a more expensive item) or will be converted into a store credit (for a lesser value item). No money will be refunded.
- If your item(s) has been dispatched, you are required to pay for the delivery cost to return the goods to our warehouse if unable to do so in person.
- You will also be required to pay a $100 warehouse restocking fee.
- It is against The Modern’s change of mind policy for a customer to exchange an item for a store credit and then straight away buy the same item at a higher discount.
Furniture Change of Mind Exceptions:
- Discounted floor stock, QCDISC items and discontinued products are sold AS IS and we will not accept returns, exchanges or cancellations.
- Custom orders and special orders cannot be cancelled
- Gift Vouchers cannot be cancelled.
CHANGE OF MIND - HOMEWARES
We do not offer refunds for change of mind, however, if goods are returned within 7 days in original saleable condition and in original packaging, we offer a store credit or an exchange.
- A store credit is for the item(s) only. Original delivery charges are not included.
- If you choose an exchange with a different product, the exchange value is for the item(s) only. Original delivery charges are not included. Any difference in price of a new item requires an extra payment (for a more expensive item) or will be converted into a store credit (for a lesser value item). No money will be refunded.
Homeware Change of Mind Exceptions:
- Discounted floor stock, QCDISC items and discontinued products are sold AS IS and we will not accept returns, exchanges or cancellations.
- Custom orders and special orders cannot be cancelled.
- Gift Vouchers cannot be cancelled.
COLOUR VARIATION
Whilst every effort has been made to ensure the colours of products and materials depicted on our website are accurate, computer monitors, screen settings & lighting can cause slight variation between what you see and how the product looks in person. It is therefore recommended that you view products in one of our showrooms prior to ordering, or request swatches and/or additional information from our sales teams.
LEAD-TIMES ON PRE-ORDERS & CUSTOM ORDERS
We aim to keep the majority of our range in stock in our Brisbane warehouse, however, occasionally some items will need to be pre-ordered, and these orders come with lead times. At the time of purchase, our sales teams will provide the best estimated lead-time for your order. The actual delivery date is subject to global shipping and port authority processes which are outside of our control. Rest assured, we will do everything we can to have your order to you as soon as possible.
LAYBYS ON IN-STOCK PRODUCTS
- Lay-bys require a deposit of 35% of the total amount.
- Full payment is required within 3 months of paying the deposit.We will store your furniture for you free of charge for 3 months. After 3 months full payment is due and a weekly storage fee of $50 applies.
- If you wish to cancel your lay-by we will either offer you a credit note for the full amount of your deposit to be used within 12 months, or we will refund the deposit less a cancellation fee of 20% of the purchase price, not including the delivery fee.
PRE-ORDERS FOR OUT-OF-STOCK ITEMS
- Pre-orders require a deposit of 35% of the total amount.
- Full payment is required within 6 months or prior to dispatch of your goods, whichever comes first. We will contact you close to your expected date of dispatch to finalise your order.
- Once your furniture has arrived, we can store your furniture for you free of charge for 3 months. After 3 months a weekly storage fee of $50 applies
CUSTOM ORDERS
- Custom orders require a 50% deposit and cannot be cancelled.
- Lead-times are 16 – 20 weeks depending on the item, which the showroom can confirm upon taking your order.
- Full payment is required on arrival prior to of your goods. We will contact you close to your expected date of dispatch to finalise your order.
- Once your furniture has arrived and is paid in full, we can store it for you free of charge for 3 months. After 3 months a weekly storage fee of $50 applies.
GIFT VOUCHERS
Gift vouchers for The Modern can be purchased online, in store or over the phone. If you purchase online, a digital version will be emailed to you. If you purchase over the phone, a physical copy can be mailed free of charge and redeemed in either of our showrooms.
Gift vouchers are valid for 3 years from the date of purchase. It is the responsibility of the voucher holder to use the full value within the validity period as there can be no extensions given after the expiry date. No change can be given on a gift voucher. Any remaining balance will be maintained as a credit under your name.
CREDIT NOTES
Credit notes are valid for 1 year from the date of purchase. It is the responsibility of the credit note holder to use the full value within the validity period as there can be no extensions given after the expiry date. No change can be given on a credit note. Any remaining balance will be maintained as a credit under your name.
STYLING SERVICE
We offer tailored solutions for styling advice. Upon paying your booking fee the following Terms and Conditions apply;
- Custom Quotes - Any consultation of five rooms or more or any location further than 25kms from the nearest showroom will require a custom quote. This must be paid in full prior to the first consultation.
- Postponement - If you need to change the date of your consultation, please contact your relevant showroom at least 24 hours prior to your consultation date. Though we will try, due to showroom rostering, we may not be able to accommodate changes made within 24 hours of your consultation.
- Cancellation - For a full refund of your consultation fee, any cancellation must be made at least 24 hours prior to your consultation date. Cancellation after this time will result in a refund of 50% of your booking fee.
- Extended Service - If you reach the end of your allocated time and you require more service, our stylist will ask if you would like to book an additional consultation. We cannot extend the service without a prior booking and payment of the additional consultation fee.
- Lead-times - Our usual logistical procedures and lead times will apply. Using our styling service will not accelerate your furniture dispatch or reduce any normal lead times. Your stylist will not be held responsible for any delays caused by manufacturing and shipping logistics.
- The Modern Product - Our stylists are only able to advise on products from The Modern. They are unable to advise on any structural renovations, appliances, fittings and fixtures or furniture items not from The Modern.
- Discount – The Styling Service discount is 10% (unless the current promotional discount is greater than 10% in which case the current promotional discount will apply). The discount excludes PLANK shelving, books, and consignment products.
- Change of Mind - Our usual terms and conditions regarding change of mind and refunds on furniture and accessory purchases will apply.