Shipping policy

We offer a range of delivery or collection options, and we deliver to almost anywhere in Australia, subject to service availability in some postcodes.

Service Options

Store Delivery
Store delivery is available for small furniture items for a fee of $30 per carton with a maximum of two cartons. Due to health and safety regulations, certain large items are not permitted to be delivered to our showrooms.

Warehouse Pickup (Brisbane)
Our warehouse is in Brisbane, operating Monday to Friday only. If your product is in stock and paid in full, you will receive a text within 3 working days to advise that your order is ready for collection and our warehouse details. Once notified, you will have 5 working days to collect your item from our warehouse. Please notify us if you are unable to collect within this timeframe.

Home / Premises Delivery
We offer 4 delivery tiers as detailed below. This delivery cost is based on your choice of service and delivery location. Our showroom staff are available to assist in selecting the best delivery service for your order. Delivery timeframes are subject to delivery location and availability of our freight partners.

Home / Premises Delivery Tiers

We have 4 tiers, outlined below, please note, our Standard Plus and Premium delivery services are only available in inner/outer metro areas. Regional deliveries require a delivery quote.

Authority to Leave (ATL) - This is a 1-person delivery service. Your items will be placed at your premises door. Live tracking is included. As the courier needs to maintain their delivery schedule, they are unable to assist in taking the item into your premises, upstairs or using a lift. If you reside in an apartment block or multi-level building, your items will be delivered to the ground floor.
Standard - Items will be placed inside your premises in your room of choice. They will not be unpacked or assembled.
Standard Plus - Your items will be placed inside your premises in your room of choice and unpacked with any rubbish removed. Your items will not be assembled, for this service please choose our premium delivery tier.
Premium - This is our complete delivery service. Your items will be placed inside your premises in your room of choice, unpacked, assembled onsite, and rubbish removed.

Pricing

Your delivery fee for furniture and larger homeware items (such as floor rugs, artwork and lighting) is based on the size and weight of the order, your delivery address and the number of items being delivered together. If you require a partial delivery of your order, an additional delivery fee will apply. We will confirm your delivery fee based on delivery tier selected at the time of purchase. Your order must be paid in full prior to dispatch.

Communication

Within 3 working days of you placing your order, if your order is in stock in our warehouse and paid in full, you will receive an email to inform you we are preparing your item for dispatch. Our freight provider will then contact you via phone call or text to confirm your delivery day (based on the delivery tier).

You will then receive confirmation via phone call or text message prior to your delivery.

Access

The delivery team can take your items up a maximum of 1 flight of stairs or use a lift to access a higher level it is safe to do so. For more than 1 flight of stairs or restricted access, additional persons may be needed to lift products and additional freight charges may be applied.

Access to the room must be clear and without hazards or obstacles for a successful delivery.

The delivery team will not remove or relocate any existing belongings to accommodate your delivery.

Customers are responsible for ensuring that before delivery the furniture (within its existing packaging) will fit through doors, up stairwells and in lifts. If delivery is attempted and the goods do not fit, customers can return the goods for a credit note only and will be required to pay a $100 restocking fee as well as any delivery costs associated with returning the goods. The original delivery charge will not be refunded.

Changes, Cancellation & Futile Delivery

Any change in timeframe or cancellation within 2 business days of the agreed delivery date may incur an administration fee.

If our freight partner arrives during the agreed delivery window and you are not available to accept your goods, the delivery will be deemed a futile delivery. The goods will be returned to our freight partner’s premises, and a failed delivery will incur an administration fee, along with the costs of re-delivery.

If your circumstances change and you request the freight provider to hold your delivery for longer than 2 weeks from your scheduled date of delivery, additional storage fees may apply.

Storage

We offer free warehouse storage for up to 3 months for all items that are in stock. After 3 months, we offer storage for $50 per week.

Estimated Transit Times

These are our estimated transit times (from dispatch) for furniture to destinations across Australia:

Ex Brisbane Warehouse	Authority to Leave (ATL) / Standard	Standard Plus / Premium
Sydney	4 days	6 days
Melbourne	6 days	8 days
Canberra	6 days	8 days
Brisbane	3 days	5 days
Adelaide	6 days	8 days
Perth	14 days	14 days
Hobart	14 days	14 days
Darwin	14 days	14 days
Regional	14 days	14 days

Lead Times for Pre-Ordered Stock Items

If the furniture you have purchased is out of stock, lead times into store are dependent on current manufacturing and shipping times, which should be no more than 20 weeks. Deliveries can be delayed due to changes in shipping schedules, carrier delays and overseas suppliers changing shipping dates. Such delays do not constitute a breach of contract, and The Modern is not liable or responsible for any disruptions incurred that are outside of our control. Please contact the showroom you purchased your furniture from for an updated ETA.

Lead Times for Custom Orders

If the furniture you have purchased is a custom order, dependent on the supplier, lead times are 16 - 20 weeks to dispatch. The approximate delivery date we give you is an estimate based on current manufacturing and international shipping schedules. This should be treated as a guide only.

Shortages & Delivery Damages

Customers are responsible for inspecting all goods upon delivery. Any shortages or delivery damage must be noted on the delivery docket presented to you by the carrier for signature.
Please notify us within 48 hours of delivery by contacting your nearest showroom. The Modern will not be responsible for any claim of damage unless we are notified within the specified time frame.
We are here to help you so when you make contact, the showroom manager will ask you to send an email with details of the damage and clear, close-up photos of the issue, photos of the item in its entirety and photos of any damage to the internal and external packaging.
The goods must not be used prior to determining a resolution. Depending on the cause and the extent of the damage, will either repair to as new condition or replace the item at no cost to you. If we cannot replace the item, we will refund you in full including the delivery charge.

Self Assembly

If you are self-assembling your furniture, please inspect the furniture prior to assembling for any damage which may have been caused during delivery. If there is any damage, please do not commence assembly but contact your nearest showroom. The Modern is not liable for any damage that occurs during assembly or because of being assembled incorrectly.

We want you to be completely satisfied with every step of your experience shopping with us. If you have any questions or concerns about our shipping and delivery policies, please speak to our showroom team members. Alternatively, you may email your nearest showroom.