Our products require a little care and maintenance to keep them looking their best so you can enjoy them for many years to come. Please see our recommended care instructions for our range of different products and materials below. If you have any questions please get in touch with your closest showroom for more advice.

Our furniture is made from timber such as European Oak, American Oak, American Black Walnut, Elm, Birch, Ash, Asian Walnut and Beech. We use both solid timber and good quality timber veneer.

As a natural product, all timber responds to environmental conditions. It can change colour, expand, contract, warp and split if exposed to:

• Changes in temperature and humidity

• Heat sources such as open fires, gas heaters

• Heavily air-conditioned environments

• Indirect and direct sunlight

• Prolonged contact with moisture

Please be careful when moving your furniture as dragging it across the floor will cause damage to the joints. Both of our surface treatments - polyurethane lacquer and vegetable-based oil, provide some protection, but there are additional measures outlined below that you can take to care for your furniture.

Some of our range is lacquered with a light polyurethane coating that seals the wood and provides some protection against liquid penetration, stains and hot dinnerware. The benefits of this surface finish are:

• A resistant hard coating with a satin finish

• Protection against spills

• No need to maintain with wood oils

• Simply wash with warm mild soapy water

Though the lacquer is durable, we still recommend the below:

• Use placemats on tables and avoid spillages

• Limit soapy water as used in excess it could cause the surface to become dull

• Avoid harsh chemicals

• Avoid dropping hard/sharp objects onto your lacquered furniture, this will cause the surface layer of lacquer to crack requiring full restoration by sanding and re-lacquering the entire surface

• If you have extensions for your dining table, please store these flat to prevent warping

Our commercial grade upholstery fabrics are selected for their durability and easy-care requirements. To look after your upholstery and extend the life of it please follow the guidelines below:

• Keep your fabric upholstery out of direct sunlight

• Vacuum your furniture regularly to remove a buildup of dust that can weaken fibres

• Avoid contact with liquids and treat stains immediately by sponging with warm water and a mild PH neutral soap onto the affected area, do not rub or treat with harsh cleaners

• Many of our upholstery covers are removable and machine washable – turn covers inside out and wash separately in cool water. Lie flat to dry

• For tough stains you can have your covers dry-cleaned

• If your covers are not removable, it is best to have a specialist upholstery cleaner such as The Fabric Doctor service them once a year

To protect your upholstery fabric before use, we recommend having your sofa or chairs Microsealed more information here to provide extra protection against dirt, dust, body oils, stains and UV fading. Microsealing is a permanent, non-toxic and natural application so it can take place in your home and your furniture can be used straight away.

The Fabric Doctor can provide customers with high-quality fabric upholstery cleaning and stain removal services that extend the life of fabric furniture. Their products are eco-friendly and non-toxic, robust enough to clean the deepest stains, but gentle enough so as to not damage furniture more information here.

As an alternative to hiring a specialist cleaner, customers can purchase a Care Cover Fabric Care kit which is designed to assist in caring for and maintaining the longevity of fabric furniture more information here. The Fabric Care products will not affect the look, feel or condition of fabric, and are designed to leave no surface residue.  

Is your fabric looking a little fuzzy or matted? This is an effect commonly known as 'pilling' and might cause you concern that something is wrong with the fabric. Luckily, pilling is completely normal and easily fixed.

Pilling is not a fault or a sign of an inferior product. It often occurs during the settling stages of a new item (3 to 4 months) as fibres rise to the surface of the fabric and form tiny balls. Fibres also transfer between fabrics (such as throws, pillows or even clothing) which means that pilling may present itself later in the life of your furniture too.

The good news is that pilling can be successfully and easily removed using a battery operated de-pilling device. De-pilling only removes the fibres that have risen to the surface and does not affect fabric performance.

If you are concerned about pilling or any maintenance of your fabric, the best thing to do is contact your nearest showroom to have a chat with our someone from our friendly showroom teams. They are also able to give you the best advice about fabric options in our range that will best suit your home and your needs before you buy.

We sell rugs from two Australian companies Bayliss and Warwick Weave.

BAYLISS 

Bayliss rugs are handmade in India using high quality fibres like New Zealand wool, linen, silk, jute, sisal, hemp and viscose to ensure their rugs are both highly functional and beautiful. You can find more information about maintaining rugs from Bayliss here.

WARWICK WEAVE 

Warwick specialise in creating artisan handmade rugs. Their ongoing commitment to ethical and sustainable practices also means that all rugs are made using natural materials, such as wool, cotton and jute. You can find more information about maintaining rugs from Warwick here. 

We recommend taking the following preventive measures to ensure that you enjoy your new rug for a long time.

• Exposure to indirect or direct sunlight over long periods can cause the colour of a rug to fade. If you can, turn your rug over and rotate it to ensure even wear and a uniform appearance

• Vacuum cleaning – dust and dirt particles can be removed effectively before they become embedded in the pile by thoroughly vacuuming the rug as necessary (caution: clean only with a flat nozzle, without the brush attachment)

• Do not keep your rug in a damp area, prolonged exposure to damp can cause mould

• Wool – Pilling/shedding is a natural characteristic of rugs that contain wool. Vacuum as necessary and rug rotation is recommended. Avoid pulling fibres from surface pile and trim excess fibres back to surface pile. Clean spills immediately by blotting (not rubbing) with a clean sponge or cloth

• Viscose (made from wood pulp) – Viscose never has the same appearance after it has met moisture/spills. Clean spills immediately by blotting (not rubbing) with a clean sponge or cloth, do not rub

• Sisal, jute and hemp - These rugs will change over time, especially when exposed to sunlight. Regular vacuuming is the best practice to keep the fresh appearance of a natural fibre. Visible and loose dirt should be vacuumed with a strong brush-suction vacuum. Do not use the beater bar on these rugs. Sisal, jute and hemp fibres never have the same appearance after they have met moisture/spills.

We recommend Microseal for their rug protection formulas. To organise Microsealing, please contact your nearest showroom.

Pop-ups are another completely normal characteristic of handwoven rugs which are made by weaving the yarn back and forth across the loom until the piece of yarn ends. In all carpet and rug weaving, these threads are tucked in as the new piece of yarn is started.

A pop-up occurs when the very end of the yarn works its way loose. They should not be considered a fault, or a reason for return. Pop-ups can either be left alone, gently cut off, or pushed back into the structure of the rug. They do not compromise the structural integrity of a handwoven rug.

Brita rugs are made from toxin free woven vinyl. They are very durable so if you follow these care instructions, they will be yours for a long time:

• Shake or vacuum your rug regularly. When shaking, hold the sides of the rug instead of the welding ending

• Do not shake your rug if it is stiff from cold weather, wait until it soft and pliable to avoid damaging the material

• Wipe stains immediately with a wet cloth and mild detergent

• You can wash your rug in your washing machine in 30 degrees Celsius with a mild detergent

• Do not spin it in the washing machine

• When the rug is dry, take it out and stretch it from the sides to avoid the welding ending. Hang it to dry

• Your rug will shrink 3-4% after the first wash

• If you are storing your rug for some time, make sure it is completely dry and roll it.

• Do not use tape directly on the surface of the rug

Our armchair and sofa cushion inserts are created from high density upholstery foam. Foam inners will soften and conform to the shape of your body over time. We recommend rotating all seats and cushions regularly. Cushions need to be ‘plumped up’ regularly to maintain their appearance and shape.

Some of our inserts contain a mix of upholstery foam and feathers. A feather-filled seat cushion will naturally start to dip and create lumps depending on how you lounge on it and especially if someone sits in the same spot continuously. The nature of feather is to compact. To stop the feathers from compressing, inserts need to be regularly plumped by shaking, bashing and reshaping. This will manipulate the feathers back into a full shape. 

Paper cord is a 3-ply paper product that is commonly used to weave a seat on Danish furniture. It is very strong and can last many years with normal use, but it has no surface finish. Overtime through exposure to UV it will change appearance and age beautifully if cared for correctly, please follow these guidelines to maintain your papercord:

• Cleaning is best done with a solution of 1 TBS of white soap flakes (like Lux) in 1 litre of warm water

• Use a soft cloth and wash gently, it is important that the papercord is not drenched in the solution and that it is moistened evenly to avoid staining as the surface dries

• Without rinsing allow the furniture to dry at room temperature so the soap solution is absorbed into the paper cord

• Repeat the process if the cord is badly soiled

• For harsh stains please use a specialist upholstery cleaner

We recommend a MicroSeal application to protect your Papercord, find more info here.

Our Marble coffee tables and side tables are made from hand polished marble, so the surface has a handmade appearance. The variations in tone and the individual markings in the surface of the marble are not a fault but a characteristic of this natural product. Marble is a porous material, so it is important that you use coasters and placemats and avoid liquid sitting on the marble for any length of time. Wipe up spills immediately and clean regularly with a warm damp cloth and soapy water.

• Marble is a porous material, so it is important that customers use coasters and placemats and avoid liquid sitting on the marble for any length of time

• Spills (even water) need to be cleaned up immediately and blotted instead of wiped, which will spread the liquid over a larger area. Be especially quick about spills of alcohol or citrus drinks

• Marble can be cleaned regularly with a warm damp cloth and a small amount of a mild, pH-neutral, non-abrasive soap. If too much soap is used it may leave a film behind

• Acidic cleaners like vinegar, window cleaner, and bleach should not come into contact with marble. Similarly, gritty cleaners that contain abrasive particles or rough sponges will scratch the finish of the marble

• After cleaning rinse and dry immediately

Once the spill has been cleaned, treat stains from organic materials like coffee, wine, food, or pet urine with a solution of 12% hydrogen peroxide with a few drops of ammonia. An oil-based stain like milk, cosmetics, or cooking oil should be lifted with acetone or mineral spirits and then rinsed away.

Specialist marble cleaning products can be purchased in Australia from The Marble Man, you can find more information here.

We use toughened safety glass for some of our coffee tables, though it is very durable all glass can scratch if impacted with a sharp object. Please clean regularly with a lint free cloth and a reliable glass cleaning product.

• Remove any dirt particles from the surface of glass using a sponge or a soft dry cloth. Although paper towels can be used for wiping the surface, they might leave some streaks

• Use a standard glass cleaner containing ammonia, or a multi-surface cleaner that contains vinegar

• A very effective glass cleaner can be made at home by combining one cup of pure water, one tablespoon of vinegar, and one cup of alcohol in a clean spray bottle

• A microfibre or lint free cloth is best to wipe off the surface after spraying. This will leave the surface streak-free

The Linoleum (Lino) used in some of our furniture is a natural, biodegradable product – see the list of ingredients below:

• Wood flour

• Cork dust

• Jute

• Pine Tree resin

• Linseed oil

Although it is durable, linoleum is, like wood, susceptible to damage from excessive moisture. Use only small amounts of lukewarm or cool water, and do not use ammonia-based cleaners. If you do want to use a cleaner stick with natural cleaners made with products you have at home:

Baking Soda and Vinegar

• Stir one tablespoon baking soda and one tablespoon vinegar with 1 cup of water

• Fill a spray bottle with the mixture

• Spray the solution and leave it for 5 minutes to suck up all dust particles

• Clean the solution off with a damp cloth

• If you have a scratch into the top layer of your linoleum, rub the area with a suitable linoleum restorer

100% cotton or linen

Marimekko fabrics are printed using either a flat bed or rotary printing method. Printing large print fabrics using the flat bed method leaves a repeat line at the end of the pattern and the prominence of this line depends on the fabric’s colour and pattern. The repeat line is not a flaw but a feature of the printing technique.

Please visit Marimekko for comprehensive care instructions [here]. To start caring for your Marimekko fabric please follow these guidelines:

• Fabrics should be washed separately at 60 deg C before sewing to remove any excess dye and to accommodate a small amount of shrinkage

• Use a detergent that does not contain any bleach or brightening agents

• Soaking is not recommended as colour may bleed onto light areas

• Dry cleaning is not recommended to ensure the original appearance is maintained

• Excessive sunlight will eventually fade colours

• Refer to the care label for the recommended washing temperature. Always follow the suggested temperature, as colors may bleed at too low a temperature.

• Strongly coloured towels may release some dye, especially during the first few washes. Wash these items with similar colours. Use a colour-safe detergent that does not contain bleaching agents or optical brighteners.

• The moisture absorbency of towels improves with washing. Avoid using fabric softeners on towels, as they may reduce the material's absorbency.

• Most Marimekko ceramics are dishwasher safe. Always check the cleaning recommendations on the product’s bottom stamp or in the provided care instructions.

• For products with golden accents, we recommend hand washing. If using a dishwasher, ensure that the items do not touch each other during the wash.

• Please note that Marimekko glassware is not oven, microwave or freezer-safe.

• While hand washing is the gentlest method, most Marimekko glassware is dishwasher-safe.

• Check the product’s care instructions to confirm. If using a dishwasher, select a gentle glassware cycle (max. 50°C) and ensure items are spaced to avoid contact during washing.