After placing your order, you’ll receive a confirmation email with your items, delivery costs, and shipping address. Check your junk folder if it doesn’t appear. A follow-up email with lead times and next steps will arrive within 3 business days. If you don’t get the confirmation within an hour, please contact us. 

If you need to make changes to your order, please contact us within 24 hours. Changes requested after this period may not be possible or could incur extra fees. Please refer to our Terms & Conditions for more details. 

You will receive email notifications about your order status. Once your order is prepared for shipment, our delivery partners will reach out to you directly to coordinate the delivery timing. 

We accept all major credit cards as well as PayPal, Afterpay & Zip. Please refer to our Terms & Conditions for more details. 

Lead times refer to the estimated delivery period to our warehouse only. They can vary throughout the year and are provided as estimates that may be subject to change. Contact us for information on specific pieces.

Our pieces are created in collaboration with our design partners in Denmark and crafted by trusted manufacturers across several countries, including Vietnam. 

A number of our pieces arrive fully assembled, while others will need to be put together at home. View our assembly instructions here, or under ‘Product Specifications’ on specific product pages. In most locations, you can choose our Premium Delivery option, which includes in-home assembly and removal of all packaging materials. 

Fabric swatches are available to view in person at our showrooms, however we do not offer postage. You can also explore our full range of fabrics online in our Materials Library.

Delivery costs are determined by your location, the volume size of your order, and the service tier you select. When ordering online, your final delivery fee will be shown at checkout. When shopping in-store, our showroom team will provide your delivery cost on your quote. Learn more about shipping and delivery. 

If your order includes items with different lead times, we will wait until everything is in stock to send it in one delivery. If you prefer to receive available items sooner, we can arrange separate shipments for an extra charge. Please contact us with your order information and we'll help arrange this.

Currently, all online orders are delivery-only and cannot be collected from our warehouse or showrooms. Warehouse collection is available by prior arrangement in Brisbane only, and small furniture items can be collected from your nearest showroom for a nominal fee. To organise a showroom pickup, please contact your local showroom for assistance.  

We deliver Australia-wide. Some remote or regional areas may require a custom freight quote. You can request this directly by contacting your nearest showroom.

At this time, we are unable to ship orders outside of Australia 

For furniture deliveries, we recommend having someone available at the scheduled time to provide access for the driver. For items shipped with Authority to Leave, you don’t need to be home and your order will be left in a safe place. If no one is available and the delivery needs to be rescheduled, an additional fee may apply. Learn more about shipping and delivery. 

If your item arrives damaged or faulty, please email your nearest showroom with details and include photos or videos of the damage. If possible, also provide images of the packaging to help identify any related issues. Our showroom team will respond within 2 business days. 

Please refer to our Terms & Conditions regarding order cancellations.

We have showrooms across Australia where you can explore our collections in person, view swatches, and chat with our welcoming team. Find your nearest showroom here.

Our showroom team can provide styling guidance to help you choose pieces that suit your home. We also offer dedicated styling services. Learn more about our styling service packages.

We want your furniture to be lived in and loved for years to come. Care instructions for our products can be found on each product page, or you’re welcome to contact your closest showroom for bespoke advice.